Question 1: Product not recognized

Solution: Go to “Product Manage” to check the product code and verify if the product  information is correct. If item# is wrong or not exited, Contact the POS system API personnel to solve the problem.

Question 2:ESL binding failed. 

Solution: The ESL has already been linked to another product. You need to first unbind the ESL from the current product and then rebind it. 

Open ESL manage, scan the ESL code, and unbind this ESL.

Question 3: No corresponding product found when entering  the ESL code for query. 

Solution: Exact search is currently in use, so the full UPC code must be entered.

Question 4: After the ESL is unbound, the information on the  label interface remains unchanged. 

Solution: The ESL may respond with a delay. You can check the “ESL Manage” section in BIZ system.

If the label is found there, unbinding has failed; if it isn’t found, unbinding has  succeeded,just wait it reflash or contact china team.

You can click on the price tag informa%on, and right-click to select “Unbind Esl”.